What can I do to make sure my payments arrive on time?
Top 3 things to know
- Make sure your legal name, address, tax ID, and bank details are correctly filled in under your Business Settings — missing info delays payouts.
- You can update your details anytime in your Turneo profile under Account > Business settings.
- Update or verify your information before the end of each month to ensure your payout is processed on time.
To ensure your payments are processed without delays, it’s important that Turneo has all the necessary financial information on file. For payouts, we require:
- Your legal name and address
- Your identification number for tax purposes
- Your bank details
💡 Tip: The best practice is to provide all these details immediately when registering with Turneo.
How to update your details
You can update or add missing information at any time by going to:
Account > Business settings > Business settings - for adding your business address
Account > Business settings > Legal information - for adding your legal name, VAT number and IBAN
Common reasons payments are delayed
- Missing or incorrect financial information
- Outdated bank details
Timing
While there’s no automatic deadline, we recommend uploading or updating all required information before the end of each month to ensure your monthly payout is processed on time.
Following these steps will help you avoid delays and ensure your earnings reach you smoothly.
Related questions
- 💶 How do payments work with Turneo? — Learn how and when payouts are processed.
- 🧾 How does invoicing work? — Understand what Turneo invoices include and when they’re sent.
- 📄 Where can I find my invoices and payout documentation? — Learn how to access your monthly payout records.
- 🧮 What information is included in the booking list Excel? — See a breakdown of how each booking contributes to your payout.