Oracle Opera Integration

What is this integration?

The Turneo-Oracle Opera integration automatically sends guest booking information from your Turneo booking platform directly into Oracle Opera. When a guest books an experience through Turneo, the details appear automatically in the guest's reservation in Opera - no manual entry required.

What does it do?

For Every Turneo Booking:

Finds the guest's reservation in Opera (using their email address)
Adds booking details to the reservation's comments section
(Optional) Posts charges to the guest's folio for room charging

What You'll See in Opera:

Reservation Comments Tab: Detailed booking information with title "Turneo Booking [code]"
Guest Folio (if charging enabled): Line item charge for the experience

How It Works: Booking Flow

Guest Books Experience on Turneo
         ↓
Turneo finds their reservation in Opera
(searches by guest email address)
         ↓
Booking details added to reservation comments
         ↓
[Optional] Charge posted to guest folio
         ↓
You see the information in Opera immediately

What Booking Information Appears in Opera?

Comment Tab Shows:

---- Turneo Booking TB001: Approved ----
Experience: Sunset Wine Tasting Tour
Date: January 15, 2026
Time: 6:00 PM
Participants: 2 adults
Price: $125.00 USD

Guest: John Smith
Email: john.smith @ gmail.com
Phone: +1 555-0123

Booking Details: [link to view full details]
Status: Confirmed

Each Booking Has Its Own Comment:

Comment Title: "Turneo Booking TB001", "Turneo Booking TB002", etc.
Separate comments for each experience booked
Updates automatically if the booking is modified or cancelled

Charging to Guest Folios

When Enabled:

Turneo can post charges directly to the guest's folio
Charge appears as: "Turneo Booking TB001: Confirmed"
Amount and currency match the booking
Charge code: Typically "MISC" (can be customized)

Requirements:

Your hotel must have Front Office Financials (FOF) API enabled
Configure which experiences can be room-charged
Set up charge codes in Opera if needed

How Guests Are Found in Opera

Turneo searches for the guest's reservation using this priority:

Confirmation number (if provided by the guest)
Guest email address (most common method)

✅ If multiple reservations exist, Turneo selects the one closest to the experience booking date

What Happens When Bookings Change?

Booking Updated:

Comment is updated with new information
Status changes (e.g., "Approved" → "Confirmed")
Previous comment is replaced with updated details

Booking Cancelled:

Comment updated to show "Cancelled" status
Details remain visible for your records
(If charged) Refund must be processed manually in Opera

Multiple Bookings:

Each booking gets its own separate comment
Comment titles are unique: "Turneo Booking TB001", "TB002", etc.
All comments remain visible in the reservation

Support & Questions

For Technical Setup:

Contact your Oracle account manager or Turneo technical support

For Daily Operations:

Check the Comments tab in Opera reservations for booking details

Setup: What You Need from Oracle

To connect Turneo to your Oracle Opera system, you'll need to provide these credentials:

What We Need	Where to Find It	Purpose
Client ID	Oracle Cloud Console → API Apps	Identifies the Turneo connection
Client Secret	Oracle Cloud Console → API Apps	Security key for the connection
Hotel ID	Oracle Opera → Property Settings	Your specific property identifier
Enterprise ID	Oracle Cloud → Organization Settings	Your hotel group/chain identifier
App Key	Provided by Oracle during OHIP setup	Application access key
API Base URL	Depends on your Oracle Cloud region	Your Opera API endpoint address

How to Get These Credentials:

Contact your Oracle account manager to enable OHIP API access
Request the credentials listed above
Provide them to your Turneo administrator (they'll enter them in the system)