How do payouts work for external and in-house activities?

Top 3 things to know

• Turneo automatically handles payouts for bookings processed through Turneo; you don’t need to issue an invoice.
• For bookings paid directly by the concierge or on-property, the hotel manages the payment to the organizer; Turneo only provides the report.
• Always keep your legal name, tax ID, and bank details up to date to ensure smooth and timely payouts.

Experiences organized by your external providers

When a guest books an external experience through your Turneo store:

• Turneo collects the full payment from the guest at the time of booking.
• Turneo also handles refunds if the guest cancels within the allowed cancellation period — no action needed from you.

At the beginning of each month, you’ll receive a link to your commission report for the previous month. This report includes:

• Total number of bookings
• Total booking value
• Your total commission

Next steps for payment:
To receive your commission, please send an invoice to Turneo that includes:

• The commission amount (as shown in your monthly report)
• Your legal name and address
• Your tax identification number
• Your bank details (IBAN)

Once your invoice is received, Turneo will transfer your commission payment.

Experiences organized in-house by your hotel

For experiences managed directly by your hotel, there are two payment flows depending on how the guest pays:

1. Payment processed through Turneo

• Turneo collects the full payment from the guest at the time of booking.
• Refunds are handled automatically if the guest cancels within the allowed cancellation period — you don’t need to take action.
• At the beginning of each month, you’ll receive an invoice report for the previous month, showing:
  • Total number of bookings
  • Total booking value
  • Your total earnings (after Turneo’s commission)
• You don’t need to issue an invoice to Turneo.
• Turneo will automatically transfer your payout — the total booking value minus Turneo’s commission — to your registered bank account.

2. Payment collected directly by concierge or on-property

• The guest pays the hotel directly, and Turneo does not process the payment.
• Refunds are handled by the hotel if the guest cancels within the allowed period.
• Turneo will provide a monthly invoice report summarizing the bookings, total booking value, and your total earnings, but you will settle payment internally:
  • The hotel is responsible for transferring the net payout to the organizer.
• You don’t need to issue an invoice to Turneo.

Tips for smooth payouts

Make sure your account contains:

• Legal name and address
• Tax identification number
• Bank details (IBAN)

Continue issuing invoices directly to guests for legal and accounting purposes.

Related questions

• 💸 What can I do to make sure my payments arrive on time? — Learn how to avoid payout delays.
• 🧾 Where can I find my invoices and payout documentation? — See where to access and download your monthly reports.
• 🪙 How do I update my payment details in my Turneo account? — Step-by-step guide to update your bank and legal info.